Shipping policy
This Shipping Policy governs the delivery conditions for products purchased through the website https://portoli.com, owned by OLISELECTA ACEITES S.L.
- Delivery area We currently deliver to the following areas: Spain: [Mainland Spain / Balearic Islands / Canary Islands] Other countries: [Andorra / France / Belgium / Netherlands] If certain areas are not served, this will be clearly indicated during the checkout process.
- Delivery times The estimated delivery times are as follows: Spain: [1–5] business days European Union / International: [2–7] business days. Delivery times start from the confirmation of the order and may be affected by circumstances beyond the owner’s control, such as public holidays, logistics incidents, customs procedures, etc. During promotional periods or special campaigns, delivery times may be longer than usual.
- Shipping costs Shipping costs are calculated based on: The destination of the order The weight and/or volume of the package Shipping costs will be clearly indicated before the order is completed. In the case of special promotions, such as free shipping or occasional offers, these will be expressly indicated on the website.
- Carrier Shipments are made via MRW or other carriers selected by the owner. Once the order has been shipped, the customer may receive a tracking number if provided by the carrier.
- Delivery address The order will be delivered to the address provided by the customer during the purchase process. It is the customer’s responsibility to ensure that the delivery information is correct and complete. The owner shall not be held responsible for delays or failed deliveries caused by errors in the address provided.
- Delivery incidents In the event of a delay, loss or damage to the package, the customer must contact us via: Email: aceitedeoliva@portoli.com Phone: +34 630 520 265 If the package arrives damaged, it is recommended not to accept it, or to report the damage on the carrier’s delivery note and contact us within a maximum of 24 hours after receipt.
- Undelivered or refused orders If an order cannot be delivered for reasons attributable to the customer, such as repeated absence, an incorrect address or refusal of the package, the owner reserves the right to: Reship the order, with the new shipping costs being borne by the customer, or Refund the amount of the order, deducting the shipping and return costs.
- International shipments and customs For international shipments outside the European Union, the order may be subject to taxes, customs duties or additional charges, which shall be borne by the customer. The owner shall not be held responsible for delays related to customs procedures.
- Changes to the Shipping Policy The owner reserves the right to modify this Shipping Policy at any time. The applicable conditions shall be those in force at the time the order is placed.